How does payment work?

Payment is usually 50% upfront and 50% upon completion. The invoice is sent to you via email from our accounting software. You can pay via EFT direct into our bank account. Payment is manually processed by you.

For Australian residents and businesses, all prices include GST.

What are the payment terms?

Our invoices have 7 day terms, payable via EFT.

How can I submit a support request?

You can submit a support request by emailing us (, by submitting a support ticket (click here for the support ticket method) or by calling us (+61 8 9467 9693). We’ve opened all lines of communications for you, so that we can accommodate whichever way works best for you.

How does it work?

We have outlined a simple 4 step process, which you can read, on our How it Works page. Click here.

Who is Emmix eCommerce?

Emmix eCommerce is a division of Emmix ( Emmix Pty Ltd is located at 45 St Georges Terrace, Perth, WA 6000.

Where are you located?

We have offices in Perth (45 St Georges Terrace, Perth, WA 6000) and Brisbane (16 McDougall Street, Milton, QLD 4064), however we work with clients all over Australia.

We are based in another city – can you work with us?

Yes, we can indeed. Our clients are spread all over the country; Brisbane, Sydney, Melbourne, Adelaide and Perth. We are great communicators. We use phone, email, Skype and screen sharing tools (like TeamViewer) in order to bridge the gap.